You get the error "Background installation ran into a problem..." when attempting to install Office 2013 or Office 365
If you are receiving this error when you attempt to install Office 2013 or Office 365:
- Restart your computer.
- Download and run this Fix it to remove Office 2013 or Office 365:
Note This Fix it applies to Office 365 Preview, Office 365 and Office 2013.
IMPORTANT When you download the troubleshooter, click Save in the File Download dialog boxWhen it's done, click Open folder, find the file (the name should start with O15CTRRemove) and double-click it to run the troubleshooter. If you click Open, you may have problems running the troubleshooter.
- Attempt to install Office from your My Account page.
Need more help?Get help from the Microsoft Community, search for more information on Microsoft Support or Office Support, or contact support for Office 2013 or Office 365 Home.
Article ID: 2837988 - Last Review: 05/28/2014 10:29:00 - Revision: 2.1
- kbsurveynew KB2837988