Article ID: 2840536 - View products that this article applies to.
This article describes how to change your email address or password in Yammer.
How to change your email addressYou have to change your email address if you received a new one or if you used the wrong address when you created your account. To change your email address, follow these steps:
If you receive an error that your email address isn't validWhen you try to change your email address in Yammer, you may see an error message that states that the address that you entered isn't a valid address for the network. This means that the domain that you're trying to use for the email address isn't approved. On Basic and Business Yammer networks, only one domain is eligible for use. If you have a new email address that you must use, you can join a new Yammer network for the updated domain. Or, you can upgrade to a Business or Enterprise Yammer network.
To resolve this error, use one of the following methods, as appropriate for your situation:
Method 1: On Enterprise internal Yammer networksOn Enterprise internal Yammer networks, multiple domains can be approved for use. To add an approved domain, contact your Customer Success Manager or Yammer Support
Method 2: On an external networkAn administrator of an external network can follow these steps to add approved domains:
If you receive an error that the email address is already being usedIf you receive an error message that the email address that you entered is already being used, there's an active or pending account that is already assigned to the email address. To resolve this error, follow these steps:
How to change your passwordTo change the password that you use on Yammer, follow these steps:
Error 1: Invalid passwordIf you see a red error that indicates that you entered an invalid password, you may have entered a password that you previously used on Yammer. Or, you may not have followed the password requirements that are mentioned under the Confirm New Password field. To resolve this error, type a new password that meets these requirements.
Error 2: You have forgotten your passwordTo resolve this error, submit your email address on the following Yammer website:
https://www.yammer.com/forgotten_password/newYou will receive an email message to reset your password.
If you don't see the email message, make sure that you check the Junk and Spam folders, and check whether your organization has any network-wide spam filters. If you still can't find the email message, confirm that the email address that you're using is the one that you used to create an account. Frequently, your active account may have been created by using an email alias.
If you still can't reset your password and need additional help, contact Yammer Support
Your account is identified on Yammer by your email address. Each email address is associated with a unique Yammer account. Therefore, you can't have multiple email aliases linked to the same Yammer account. If you have different aliases that you use in your organization, you must select one to link to your Yammer account. Additionally, you must avoid accepting Yammer invitations that are sent to any of your other email addresses.
Article ID: 2840536 - Last Review: October 15, 2013 - Revision: 6.0