Article ID: 284230 - View products that this article applies to.
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This article describes how customers can order Microsoft product replacements and check on the status of product orders.
How to order replacement partsParts can be ordered through the Microsoft Order Desk. This may include replacement disks or manuals. You should have your original CD or disks available as proof of purchase when you call the order desk.
U.S. Customers can contact the Microsoft Order Desk at 1-800-360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.
Canadian Customers can contact the Microsoft Order Desk at 1-800-933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.
Replacement costsCustomers may be charged for the replacements in the following circumstances:
MSDN subscription customersMSDN customers who need replacement disks that are part of an MSDN subscription should call the MSDN Fulfillment Center at 1-800-759-5474.
Order statusTo check on the status of an order, customers can contact the Microsoft Order Desk or can check the order status online at the following Microsoft Web site:
Article ID: 284230 - Last Review: January 11, 2015 - Revision: 7.0