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Windows Live Mail Error: 0x8DE20003 or Server Error: 3204 accessing


If you're using Windows Live Mail to access and experience one of the following:
  • Error: Server: Windows Live Mail Error ID: 0x8DE20003
  • Unable to Sign in or access mail. (, MSN, and Live Mail)

Note: The problem is sometimes accompanied by a message saying: Email address is removed for privacy or Server Error: 3204.


Let us Fix It for you

To fix this problem automatically, click the Fix It button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Note: This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note: If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem. Did this fix the problem? Check whether the problem is fixed. If the problem is fixed, you are finished with this section. 

Fix it myself

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your Windows operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of the Registry Editor can be solved. Use Registry Editor at your own risk.

  1. Run Regedit:
    • In Windows 7, click Start and type regedit in the Search programs and files text box.
    • In Windows 8, move you mouse to the upper right corner, click Search and type regedit in the search text box.
  2. Click OK in the User Account Control window.
  3. Once Regedit starts, navigate to the HKEY_CURRENT_USER\Software\Microsoft\Windows Live\Communications Clients\Shared\Policies key and remove the entry where:

    The Name field = and Data field = MBI_SSL.
  4. Exit out of Regedit.


Article ID: 2842520 - Last Review: 09/13/2013 01:53:00 - Revision: 3.0

Windows 8, Microsoft Surface with Windows 8 Pro

  • KB2842520

KB Article Diagnostics

Document Name: 2842520

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