This article was previously published under Q284271
The Event Viewer Application log on a Microsoft Exchange 2000 server contains numerous instances of the following event:
Event ID: 1023 Event Source: POP3SVC Event Type: Error Event Category: Content Engine Description: Error 0x7d6 occurred while rendering message 0001-00000007271e for download for user dc8e2a0c-9835-4396-a5a4-c13132cb2dd5.
This error can be caused if Outlook clients that are connecting to the Exchange 2000 server are configured with both the Internet E-mail and Microsoft Exchange Server services in the same client profile.
With this configuration, the client downloads mail using a POP3 session. During the POP3 session, if an attempt is made to download a message that has previously been deleted from the mailbox, the Event ID 1023 is generated in the Application event log.
To resolve this issue:
On the Tools menu, click Services.
Click Internet E-mail, and then click Remove.
Save the changes.
NOTE: If a client needs Internet e-mail access, create a separate profile for this service.