XCCC: POP3SRV Event ID 1023 with Multiple Services in Profile

This article was previously published under Q284271
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The Event Viewer Application log on a Microsoft Exchange 2000 server contains numerous instances of the following event:
Event ID: 1023
Event Source: POP3SVC
Event Type: Error
Event Category: Content Engine
Description:
Error 0x7d6 occurred while rendering message 0001-00000007271e for download for user dc8e2a0c-9835-4396-a5a4-c13132cb2dd5.
CAUSE
This error can be caused if Outlook clients that are connecting to the Exchange 2000 server are configured with both the Internet E-mail and Microsoft Exchange Server services in the same client profile.

With this configuration, the client downloads mail using a POP3 session. During the POP3 session, if an attempt is made to download a message that has previously been deleted from the mailbox, the Event ID 1023 is generated in the Application event log.
RESOLUTION
To resolve this issue:
  1. Start Outlook.
  2. On the Tools menu, click Services.
  3. Click Internet E-mail, and then click Remove.
  4. Save the changes.
NOTE: If a client needs Internet e-mail access, create a separate profile for this service.
xadm xcln ol
Properties

Article ID: 284271 - Last Review: 12/05/2015 23:42:56 - Revision: 3.3

Microsoft Exchange 2000 Server Standard Edition, Microsoft Outlook 2000 Standard Edition, Microsoft Outlook 98 Standard Edition, Microsoft Outlook 97 Standard Edition

  • kbnosurvey kbarchive kbprb KB284271
Feedback