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"File not found" error message when you try to edit a Chart Web Part in SharePoint Online

PROBLEM
Consider the following scenario:
  • You're using the SharePoint 2010 experience version for your SharePoint Online site.
  • When you click Edit Web Part for a Chart Web Part that's located on a SharePoint Online site, you receive the following error message:
    Error

    File Not Found.
WORKAROUND
To work around this issue, use the Chart Customization Wizard to change the Web Part. To do this, follow these steps:
  1. Browse to the SharePoint Online page where the Chart Web Part exists.
  2. Click the drop-down arrow in the upper-right corner of the Web Part to access the Web Part menu, and then click Data & Appearance.

    A screen shot of the options under the drop-down arrow, showing Data & Appearance highlighted
  3. On the Data Connection & Chart Appearance Wizard page, click Customize Your Chart.
  4. Follow the Chart Customization Wizard to make any needed changes to the Web Part, and then click Finish.
Note If you want to make changes to the Web Part such as Chrome type, Chrome State, or other properties that aren't included in the Data Connection & Chart Appearance Wizard, use Microsoft SharePoint Designer 2013. To do this, follow these steps:
  1. Open the SharePoint Online site in SharePoint Designer 2013.
  2. Click the page where the Web Part exists within the Site Pages section of the Site Objects menu, and then select Edit File.
  3. In the Editor, select the code for the Web Part, and then click WEB PART TOOLS on the ribbon.
  4. Make any needed changes, and then save your changes.
MORE INFORMATION
This issue occurs after you receive the latest SharePoint Online service update.

For more information about how to change the appearance of the Chart Web Part by using the Chart Customization Wizard, go to the following Microsoft website:For more information about SharePoint Designer 2013, go to the following Microsoft website:

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 2844038 - Last Review: 07/03/2014 03:47:00 - Revision: 5.0

  • Microsoft SharePoint Online
  • o365 o365e o365p o365a o365m kbgraphxlink kbgraphic o365022013 KB2844038
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