"Sorry! We can’t process your request right now" error code 6031 message when you buy licenses in the Office 365 portal

Symptoms
When you try to buy licenses in the Office 365 portal, you receive the following error message:

Sorry! We can’t process your request right now Support Information error code 6031

Cause
This issue occurs if you enter an invalid value-added tax identification number (VAT ID).
Resolution
To resolve this issue, make sure that there are no spaces in the VAT ID. To do this, follow these steps:
  1. Sign in to the Office 365 portal or the Microsoft Intune account portal (IAP) as a Billing or Global administrator.
  2. On the Admin Overview page, click Manage in the left navigation pane.
  3. On the Billing and Subscription Management page, click the subscription to view the VAT ID.
  4. Make sure that there are no spaces in the VAT ID.
Still need help? Go to the Office 365 Community website.
Properties

Article ID: 2844326 - Last Review: 07/28/2016 12:25:00 - Revision: 10.0

Microsoft Office 365

  • o365 o365a o365e o365p o365022013 o365m cpct1 KB2844326
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