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Error 0x80070057 and no Offline Address Book download in Outlook 2013 or later versions

Symptoms
When you use Microsoft Outlook 2013 and later versions, the Offline Address Book (.oab) is not downloaded. Additionally, you see an error message that resembles the following:
Task michaela@fourthcoffee.com reported error (0x80070057): 'Sorry, something went wrong. You may want to try again'
Note In this message, the placeholder michaela@fourthcoffee.com represents your SMTP address.
Cause
The Microsoft Exchange server is configured to enable .oab download by using Public Folder distribution only. Outlook 2013 and later version do not support downloading the Offline Address Book from an Exchange server public folder. The Exchange server must be configured to enable .oab download by using web-based distribution.
Resolution
Your Exchange server administrator must make sure that the Offline Address Book can be downloaded by using web-based distribution. Additionally, web-based distribution requires the Autodiscover service to be configured correctly for the Exchange server organization.

Important Outlook 2013 and later version support only OAB version 4.
More information
For more information about the Exchange Offline Address Book, OAB versions, and web-based distribution, see the following TechNet articles: 

Properties

Article ID: 2845987 - Last Review: 01/13/2016 08:30:00 - Revision: 4.0

Outlook 2016, Microsoft Outlook 2013

  • KB2845987
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