This article was previously published under Q284952
This article has been archived. It is offered "as is" and will no longer be updated.
In Microsoft Word 2000, when you set the Feed method on the Printing Options tab in the Envelope Options dialog box, your settings are not retained.
(To change the Feed method settings, click Envelopes and Labels on the Tools menu. On the Envelopes tab, click Feed. The Envelope Options dialog box opens.)
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
IMPORTANT: Before you install Microsoft Office 2000 Service Pack 3 (SP-3), you must have Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) installed first. To obtain Office 2000 Service Release 1/1a (SR-1/SR-1a), click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Word 2000 Security Update: Macro Vulnerability.
This problem is known to occur with the following printers:
Canon Bubble-Jet BJ-250 Canon Bubble-Jet BJC-4400 Epson 900 Epson Stylus 740 Epson Stylus Color (ESC/P2) Epson Stylus Color 400 Epson Stylus Color 640 Epson Stylus Color 800 Epson Stylus Color 850 Epson Stylus Color 900 HP DeskJet 500 or 500C HP DeskJet 812C HP DeskJet 822 Cxi HP DeskJet 855C HP DeskJet 870Cse HP DeskJet 895CSE HP DeskJet Plus HP LaserJet 5N HP OfficeJet 600
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.