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Call information is not displayed in the Media Quality Diagnostic Reports for a device that is running Lync for Mac 2011

Symptoms
After users make or receive calls on a device that is running Microsoft Lync for Mac 2011 in a Microsoft Lync Server 2010 organization, the call information is not displayed in the Media Quality Diagnostic Reports.
Cause
This issue occurs because the Quality of Experience (QoE) report that Lync for Mac 2011 generates does not pass the schema validation process.
Resolution
To resolve this issue, install the following cumulative update:
2844274 Description of the Microsoft Lync for Mac 2011 14.0.5 update
More information
For more information about the QoE database schema, go to the following Microsoft website:For more information about the Media Quality Diagnostic Reports, go to the following Microsoft website:
Properties

Article ID: 2851290 - Last Review: 06/05/2013 22:11:00 - Revision: 1.0

Microsoft Lync for Mac 2011

  • kbqfe kbfix kbsurveynew kbexpertisebeginner KB2851290
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