This Support Diagnostics Platform (SDP) manifest file collects configuration settings, registry keys, client networking configuration information, event logs, and important file details that are used by the following Microsoft Office applications:
Also, to help troubleshoot common support issues, a series of configuration checks are run to check whether you may be encountering the conditions that are specified by the checks.
This diagnostic is produced specifically for customers using Outlook with Office 365. However, it can also be used by customers that are not connecting to a mailbox on Office 365.
This diagnostic can be used on the following versions of Windows:
Windows Server 2003
Windows Server 2008
Windows Server 2012
All file names in the data collection are prefaced with <ComputerName>. This placeholder represents the name of the computer on which the Microsoft Support Diagnostic Tool is run.
Some file names in the data collection include <full path>. This placeholder represents the full path of the file on the hard disk.
Depending on your version of Windows and the updates you have installed, you may also be prompted to install the following software.
.NET Framework 4.5 (or later) is required by the Microsoft Office Configuration Analyzer Tool 2.0 which is the main diagnostic engine utilized by this support diagnostic package.
If Microsoft Office Configuration Analyzer Tool (OffCAT) 2.0 is not installed when you run this support diagnostic package, you will be prompted to keep or uninstall it when the support diagnostic package has finished running. For additional information about the OffCAT tool, please see the following article in the Microsoft Knowledge Base: