Resources and self-service management for Exchange ActiveSync

Summary
This article contains information about resources and self-service management that is available for Microsoft Exchange ActiveSync (EAS). It includes information about features and management of EAS, and troubleshooting steps for specific issues.

Microsoft Office 365 dedicated and ITAR don’t provide device support. For issues that are related to a specific device brand, you should contact the device manufacturer for support. If you experience problems when you try to connect mobile devices to the service that is using EAS, escalate the case to Microsoft Support for help.
More information

Overview

For an overview of EAS features and security, go to the following Microsoft TechNet website:

EAS self-service

The following table summarizes the roles that are available for self-service management for EAS.

Self-service roleDescription of role
EAS User SettingsMembers of this security group can view and change mailboxes that are assigned to an EAS policy.
EAS Policy EditorMembers of this security group can create, change, and remove an ActiveSync Policy and set organizational settings for Allow/Block/Quarantine device lists.
EAS Wipe DeviceEAS Device Wipe enables the Exchange server to set a mobile phone to delete all data the next time that the device connects to the server that is running Exchange Server.
Some EAS tasks can be performed in the Exchange Control Panel (ECP) or in a remote Windows PowerShell session. The following table describes which methods can be used for common EAS tasks.

Task/ActionExchange Control Panel (ECP)Remote PowerShellRemote PowerShell cmdletsRemote PowerShell cmdlet information
View ActiveSync policies
  • EAS Policy Editor
  • EAS User Settings
  • EAS Wipe Device
  • EAS Policy Editor
  • EAS User Settings
  • EAS Wipe Device
  • Get-ActiveSyncMailboxPolicy
Create, change, and delete ActiveSync policies
  • EAS Policy Editor
  • EAS Policy Editor
  • EAS Wipe Device
  • New-ActiveSyncMailboxPolicy
  • Set-ActiveSyncMailboxPolicy
  • Remove-ActiveSyncMailboxPolicy
View ActiveSync device access rules
  • EAS Policy Editor
  • EAS User Settings
  • EAS Policy Editor
  • EAS User Settings
  • Get-ActiveSyncDeviceAccessRule
Create, change, and delete ActiveSync device access rules
  • EAS Policy Editor
  • EAS Policy Editor
  • New-ActiveSyncDeviceAccessRule
  • Set-ActiveSyncDeviceAccessRule
  • Remove-ActiveSyncDeviceAccessRule
View and manage quarantine devices
  • EAS Policy Editor
  • EAS User Settings
  • EAS Policy Editor
  • EAS User Settings
  • Get-CASMailbox
  • Set-CASMailbox
View ActiveSync organizational settingsNot available
  • EAS Policy Editor
  • EAS User Settings
  • Get-ActiveSyncOrganizationSettings
Not available
Remove ActiveSync partnershipNot available
  • EAS Policy Editor
  • EAS Wipe Device
  • EAS User Settings
  • Remove-ActiveSyncDevice
Delete data from ActiveSync deviceNot available
  • EAS Wipe Device
  • Clear-ActiveSyncDevice
View ActiveSync devices statisticsNot available
  • EAS Policy Editor
  • EAS User Settings
  • (Exchange 2010) Get-ActiveSyncDeviceStatistics
  • (Exchange 2013) Get-MobileDeviceStatistics
Remote wipe deviceNot available
  • EAS Wipe Device
  • Clear-ActiveSyncDevice
View ActiveSync devicesNot available
  • EAS Policy Editor
  • EAS Wipe Device
  • EAS User Settings
  • Get-ActiveSyncDevice

For more information about how to control EAS device access by using the Allow/Block/Quarantine list (device access rules), go to the following Microsoft TechNet website:
For more information about the EAS mailbox policies, go to the following Microsoft TechNet website:
For more information about how to perform a remote device wipe, go to the following Microsoft TechNet website:

Troubleshooting specific EAS issues

For information about known troubleshooting issues, see following Microsoft Knowledge Base articles:
  • 2505570 A mobile device is unable to connect to Exchange ActiveSync (EAS)
  • 2563324 Current issues with Microsoft Exchange ActiveSync and third-party devices
  • 2810886 A user's domain account is locked out in a managed environment in Office 365 dedicated
EAS mailbox logging can be enabled by a user by using Microsoft Outlook Web App (OWA) or by an administrator by using the Set-CASMailbox cmdlet. Members of EAS User Setting and EAS Policy Editor roles can enable EAS mailbox logging by using remote PowerShell. For more information about how to do this, see the following Microsoft TechNet topic:

Properties

Article ID: 2857798 - Last Review: 04/18/2016 08:49:00 - Revision: 3.0

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