Resources and self-service management for Exchange ActiveSync
This article contains information about resources and self-service management that is available for Microsoft Exchange ActiveSync (EAS). It includes information about features and management of EAS, and troubleshooting steps for specific issues.
Microsoft Office 365 dedicated and ITAR don’t provide device support. For issues that are related to a specific device brand, you should contact the device manufacturer for support. If you experience problems when you try to connect mobile devices to the service that is using EAS, escalate the case to Microsoft Support for help.
OverviewFor an overview of EAS features and security, go to the following Microsoft TechNet website:
EAS self-serviceThe following table summarizes the roles that are available for self-service management for EAS.
Some EAS tasks can be performed in the Exchange Control Panel (ECP) or in a remote Windows PowerShell session. The following table describes which methods can be used for common EAS tasks.
|Self-service role||Description of role|
|EAS User Settings||Members of this security group can view and change mailboxes that are assigned to an EAS policy.|
|EAS Policy Editor||Members of this security group can create, change, and remove an ActiveSync Policy and set organizational settings for Allow/Block/Quarantine device lists.|
|EAS Wipe Device||EAS Device Wipe enables the Exchange server to set a mobile phone to delete all data the next time that the device connects to the server that is running Exchange Server.|
|Task/Action||Exchange Control Panel (ECP)||Remote PowerShell||Remote PowerShell cmdlets||Remote PowerShell cmdlet information|
|View ActiveSync policies|
|Create, change, and delete ActiveSync policies|
|View ActiveSync device access rules|
|Create, change, and delete ActiveSync device access rules|
|View and manage quarantine devices|
|View ActiveSync organizational settings||Not available||Not available|
|Remove ActiveSync partnership||Not available|
|Delete data from ActiveSync device||Not available|
|View ActiveSync devices statistics||Not available|
|Remote wipe device||Not available|
|View ActiveSync devices||Not available|
For more information about how to control EAS device access by using the Allow/Block/Quarantine list (device access rules), go to the following Microsoft TechNet website:
Troubleshooting specific EAS issuesFor information about known troubleshooting issues, see following Microsoft Knowledge Base articles:
- 2505570 A mobile device is unable to connect to Exchange ActiveSync (EAS)
- 2563324 Current issues with Microsoft Exchange ActiveSync and third-party devices
- 2810886 A user's domain account is locked out in a managed environment in Office 365 dedicated
Article ID: 2857798 - Last Review: 04/18/2016 08:49:00 - Revision: 3.0
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