You can't upload a photo from Lync 2013 to Skype for Business Online

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

In Skype for Business Online (formerly Lync Online), you can't edit or remove your contact photo from Lync 2013. When you view the My Pictures setting under Options, the option for Edit or Remove Picture is unavailable (appears dimmed).

Screen shot of My Picture setting, showing the Edit or Remove Picure option is unavailable
Lync 2013 uses the Exchange service to upload contact photos to the user’s mailbox. If the user doesn’t have an Exchange mailbox, the Edit or Remove Picture button in the Lync Options is unavailable.
To work around this issue, the admin will have to perform one of the following actions:
  • If the user doesn’t have an Exchange Online mailbox, assign an Exchange Online license to the user.
  • Synchronize the thumbnail photo from the on-premises Active Directory.
If you have an Exchange mailbox, and the button is still unavailable, see the following Microsoft Knowledge Base article: 
2497721 User contact photos in Lync aren't displayed correctly

Still need help? Go to the Office 365 Community website.

Article ID: 2860366 - Last Review: 06/02/2015 17:26:00 - Revision: 8.0

Skype for Business Online, Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

  • o365 o365e o365p o365a o365m o365022013 kbgraphxlink kbgraphic KB2860366