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Offline Address Book Is Missing and Cannot Be Generated in Microsoft Exchange

This article was previously published under Q286328
SYMPTOMS
When you click Download Address Book on the Synchronization menu in Microsoft Outlook, no address books are listed. Additionally, when you start the Exchange System Manager, the offline Address Book is not generated.

The following message is reported in the Windows NT Event Viewer application log:
Event ID: 9127
Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Description:
OALGen encountered error [0x80004005] while calculating the OALs.
CAUSE
This issue can occur if you did not enter a public folder store for the offline Address Book that it can replicate its contents to. By default, the offline Address Book replicates its contents to the public folder store of the server on which it is installed. If the public folder store is removed from the offline Address Book's replication configuration, then the symptoms that are described in the preceding section occur.
RESOLUTION
To resolve this issue:
  1. Start the Exchange System Manager, click Administrative Groups, and then click Folders.
  2. Right-click Public Folders, and then click View System Folders.
  3. Click to expand the offline Address Book object.
  4. Click Properties, click the Replication tab, and then verify that a public folder store is entered in the Replicate content to these public stores box.
  5. If a public folder store is not listed, click Add, and then enter the appropriate public store for the offline Address Book.
  6. Click Apply, and then click OK.
  7. Click to expand o=org/cn=addrlists/cn=oabs/cn=Default Offline Address List.
  8. Right-click offline Address Book Version 2, and click Properties.
  9. Click the Replication tab and verify that a public folder store is entered in the Replicate content to these public stores box.
  10. If a public folder store is not listed, click Add, and then enter the appropriate public store for the offline Address Book.
  11. Click Apply, and then click OK.
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Properties

Article ID: 286328 - Last Review: 10/25/2007 17:17:51 - Revision: 3.5

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
  • kberrmsg kbprb KB286328
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