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Description of the OneDrive for Business update 2863864: April 8, 2014

This article describes update 2863864 for Microsoft OneDrive for Business that was released on April 8, 2014. The download links for this update are also included here.

This update provides the latest fixes for OneDrive for Business. It also includes stability and performance improvements.

Download and install the update

You can use Windows Update to download and install the update (recommended).

This update is also available for download from the Microsoft Download Center:Note This update applies to the Microsoft Installer (.msi)-based edition of Office 2013. This update does not apply to Office 2013 Click-to-Run edition such as Microsoft Office 365 Home Premium.

How to determine the edition of Office 2013

  1. Start an Office 2013 application such as Microsoft Word 2013.
  2. On the File menu, click Account.
  3. For Office 2013 Click-to-Run edition, an Update Options item is displayed. For MSI-based Office 2013 edition, the Update Options item is not displayed.
    Office 2013 Click-to-Run editionMSI-based Office 2013 edition
    Office 2013 click to run editionMsi based edition of Office 2013
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Restart information

You do not have to restart the computer after you install this update.

Issues that this update fixes

  • Assume that you sync a library by using OneDrive for Business in which the library name contains a special character such as an ampersand (&). When you try to open the library from OneDrive for Business, the library does not open. Instead, the My Documents folder is opened.
  • Assume that you sync a folder in a SharePoint document library in OneDrive for Business. You open the SharePoint document library in a browser and delete the folder, and then you create a new folder that has the same name as the folder that you just deleted. When you try to sync the folder in OneDrive for Business again, the sync fails. Additionally, you receive an error message that resembles the following:
    We’re having a problem syncing this folder. To fix this, stop syncing the folder, and then resync the library to your computer.
  • Assume that you sync a library by using OneDrive for Business. When you rename a large file in the local folder while OneDrive for Business is syncing it with the library, the overlay icon on the file disappears. Additionally, in this situation, the file name does not change in the library. After that, you edit and save the file in the library or in another OneDrive for Business client. When you try to sync the library from the first OneDrive for Business client, the OneDrive for Business icon in the notification area and the folder that contains the file changes to the icon that indicates something is in wrong.
  • You cannot retrieve the state information of the icon in the notification area through Automation.
  • Consider the following scenario:
    • You sync a library by using OneDrive for Business.
    • You delete a file from the library.
    • Another user restores the file from the SharePoint Recycle Bin.
    In this scenario, when you sync the library by using OneDrive for Business, the file is still deleted. This is not the expected behavior.
More Information

How to determine whether the update is installed

This update contains the files that are listed in the following tables.


Groove-x-none.msp file information
File nameFile versionFile sizeDateTime


Groove-x-none.msp file information
File nameFile versionFile sizeDateTime

How to uninstall this update

Windows 8
  1. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type windows update, tap or click Settings, and then tap or click View installed updates in the search results.
  3. In the List of updates, locate and then tap or click update 2863864, and then tap or click Uninstall.
Windows 7
  1. Click Start, and then click Run.
  2. Type Appwiz.cpl, and then click OK.
  3. Click View installed updates.
  4. In the List of updates, locate and then click update 2863864, and then click Uninstall.

The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all Versions of Office. For more information about the Office System TechCenter, go to the following Microsoft website:

Article ID: 2863864 - Last Review: 06/11/2014 00:47:00 - Revision: 3.0

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