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First mail merge recipient is duplicated when you connect to the data source through the DDE method

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q286847
This article has been archived. It is offered "as is" and will no longer be updated.
In the Mail Merge Wizard, when you attempt to sort or filter the Mail Merge Recipients list, you may receive the following error message:
Word could not re-establish a DDE connection with Microsoft Access to complete the current task.
When you click OK to clear the message, the first record in the Mail Merge Recipients list appears twice.
This behavior can occur if you are using the Dynamic Data Exchange (DDE) method to connect to your data source.
To refresh the Mail Merge Recipients list and get rid of the duplicate first record, follow these steps:
  1. Proceed to step 5 of the Mail Merge Wizard, and then click the scroll buttons to preview the recipients.

    The list now appears without the duplicate first record.
  2. Click Next, and then complete the merge operation.
NOTE: Do not clear the check box beside one of the duplicate first records. Because both copies of the first record have the same unique identifier, canceling one has the effect of preventing both copies from being included in the mail merge operation.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
WD2002 WD2003

Article ID: 286847 - Last Review: 01/10/2015 12:58:07 - Revision: 2.2

Microsoft Office Word 2003, Microsoft Word 2002 Standard Edition

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