Article ID: 286847 - View products that this article applies to.
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In the Mail Merge Wizard, when you attempt to sort or filter the Mail Merge Recipients list, you may receive the following error message:
When you click OK to clear the message, the first record in the Mail Merge Recipients list appears twice.
Word could not re-establish a DDE connection with Microsoft Access to complete the current task.
This behavior can occur if you are using the Dynamic Data Exchange (DDE) method to connect to your data source.
To refresh the Mail Merge Recipients list and get rid of the duplicate first record, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.