WD2002: Cannot Browse Forward and Back on Web Toolbar

This article was previously published under Q286864
This article has been archived. It is offered "as is" and will no longer be updated.
In a Word document, when you click the Back button on the Web toolbar, you can only go back to the immediately previous location. After you browse back one time, the Back button then becomes unavailable, which prevents you from returning to earlier links. The Forward button also becomes unavailable and you cannot browse forward to the previously followed link either.

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix should have the following file attributes or later:
   Date        Time  Size      File name    -----------------------------------------    21-Feb-2003 20:57 5,681,184 Winword.msp    21-Feb-2003 21:40 6,637,612 Winwordff.msp 
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time  Version     Size       File name    ----------------------------------------------------   21-Feb-2003 01:20 10.0.5018.0 10,603,080 Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
For more information about using hyperlinks to browse to different locations in a Word document, click Microsoft Work Help on the Help menu, type hyperlink in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Article ID: 286864 - Last Review: 02/28/2014 04:25:09 - Revision: 4.3

  • Microsoft Word 2002 Standard Edition
  • kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbfix kbofficexppresp3fix kbbug KB286864