Cannot Change Display Setting to 640 X 480 or 256 Color

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q286906
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you are using the slider on the Settings tab of the Display Properties dialog box to change the screen resolution, the slider will only go as low as 800 X 600. Also, the Color quality setting will not go lower than 16-bit.
CAUSE
640 X 480 resolution and 256 colors are not supported display settings for Windows XP.
RESOLUTION
NOTE: This workaround is not supported by Microsoft.

To work around this issue, follow these steps:
  1. In the Display Properties dialog box, click the Settings tab.
  2. Click the Advanced button.
  3. Click the Adapter tab, and then click the List all modes button.
  4. Select the resolution, color depth, and refresh rate that you want and click OK.
STATUS
This behavior is by design.
640x480
Properties

Article ID: 286906 - Last Review: 12/06/2015 00:13:00 - Revision: 1.2

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

  • kbnosurvey kbarchive kbdisplay kbenv kbprb KB286906
Feedback