Article ID: 2872257 - View products that this article applies to.
This article describes how to enable logging in Microsoft Outlook for Mac for Office 365 and Outlook for Mac 2011. You can use the logs to help in troubleshooting the following common issues:
To enable logging in Outlook for Mac for Office 365, follow these steps:
To enable logging in Outlook for Mac 2011, follow these steps:
After you have enabled logging, reproduce the issue, and then stop the logging by returning to the Errors window and disabling the logging option. If you are troubleshooting certain issues, such as Autodiscover or any issues that occurs at Outlook for Mac startup, it would be best to quit Outlook after enabling logging, and then start it again in order to capture a log of Outlook launch.
Note: It is important to turn off logging after you complete your troubleshooting and reproduce the issue. If logging is not turned off, the log files size will continue to increase. If you must keep logging enabled for several hours or several days in order to capture the issue, make sure that the hard disk has sufficient free space.
Depending on the version of Outlook for Mac in which the log is being collected, the log name and location will differ. To locate the log, see the following table.
Collapse this tableExpand this table
Note: ~/ in the Location column in this table refers to the Home folder of the user, located under the Users folder on the root of the hard disk.
Note: In Outlook for Mac 2011 version 14.2.4 and earlier versions, data was appended to the same log file for every Outlook session. In Outlook for Mac 2011 version 14.2.5 and later versions, and in Outlook for Mac for Office 365, every time that you quit and start Outlook a new log file is created. A number is appended to each log file, starting with 0. # is a placeholder for this number in this table.
Starting with the Outlook for Mac 2011 14.3.4 update, the size of the SyncState binary large object (BLOB) of EWS messages increased from 6 kilobytes (KB) to 32 KB and can be increased up to no more than 300 KB. To increase the default value of the SyncState binary large object of EWS messages, follow these steps:
Article ID: 2872257 - Last Review: October 31, 2014 - Revision: 2.0