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EAS client receives status code 8 during synchronization in an on-premises Exchange Server 2010 environment

Symptoms
Assume that you are in an on-premises Microsoft Exchange Server 2010 environment. A mobile device synchronizes recipient information cache through Exchange ActiveSync (EAS). In this situation, the device unexpectedly receives Exchange ActiveSync status code 8 (Object Not Found). When this issue occurs, additional synchronize requests receive status code 8.
Cause
This issue occurs because some EAS clients cannot handle status code 8.
Resolution
To resolve this issue, install the following update rollup:
2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about the status codes for the Sync command, go to the following Microsoft website:For more information about recipient information cache, go to the following Microsoft website:
Properties

Article ID: 2886469 - Last Review: 11/25/2013 18:14:00 - Revision: 1.0

  • Microsoft Exchange Server 2010 Service Pack 3
  • kbsurveynew kbqfe kbfix kbexpertiseinter KB2886469
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