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Visual Studio 2013 Setup: common issues and workarounds

Microsoft Visual Studio cannot be installed, and you receive an error message that contains one of the following error codes::
To work around these issues, try one or more of the following methods.

0x80200010 - Connectivity issue during download

This error typically occurs when the Visual Studio installer experiences issues that affect your Internet connection during the download of required components. If you receive one of these error messages, try again to install Visual Studio after your Internet connection improves. If you continue to see this error, try the following methods:

0x80070005 - Access Denied

This error occurs when Visual Studio cannot access one or more of the required installation files. This error may occur for any of the following reasons:
  • An outside process, such as an antivirus or antimalware application, has locked a Visual Studio installation file at the same time that Visual Studio is trying to install the file. To work around this issue, coordinate with your system administrator or other IT professional to make sure that Visual Studio files are not locked by these processes.
  • The user who is trying to install Visual Studio does not have administrator credentials on the computer. To successfully install Visual Studio, you must be logged in as an administrator.
  • Permissions on some registry hives can prevent Visual Studio from installing successfully. For more information, see the following MSDN blog article:

0x80070643 - Installation cache or ISO is corrupted

This error typically occurs when a file that is related to the installation becomes corrupted. You may experience this error when you install Visual Studio by using an ISO or DVD burned from ISO. You may also experience this error during a repair of Visual Studio.

Error when you install from an ISO or a DVD burned from an ISO

If you use an ISO file for your installation of Visual Studio, or if you use a DVD that was burned from an ISO file, the ISO file may become corrupted during the download process. You can verify the integrity of the ISO file by using the Microsoft File Checksum Integrity Verifier. To do this, follow these steps:
  1. Download and install the Microsoft File Checksum Integrity Verifier.

    Note To use this tool, you must know the file path of the ISO file.
  2. During the installation of the tool, you are prompted to provide a directory in which the files are to be extracted. Note the directory for later access. For example, you can extract the files to the following location:
  3. At a command prompt, type the following command, and then press Enter:
    <DIRECTORY_NAME>\fciv.exe -sha1 <ISO_NAME>
    Note In this command, <DIRECTORY NAME> is the folder to which you extracted the files, and <ISO_NAME> is the path of the Visual Studio ISO file. For more information, see the ReadMe.htm file in the extraction directory.
  4. Verify that the SHA-1 value that is returned by the File Checksum tool matches the expected value. To determine the expected value, examine the folder to which you downloaded the ISO file. Notice that the expected SHA-1 value is different for each download source.
    1. If you downloaded the ISO file from MSDN, the SHA-1 value is provided in the Details section for each ISO file.
    2. If you downloaded the ISO file from the Download Center, you can find the SHA-1 value by expanding the "Install Instructions" section of the product page.
If the expected SHA-1 value does not match the value that is returned by the File Checksum tool, the ISO file is corrupted. In this case, delete the file, and then download it again.

If you obtained the ISO file from a DVD, you can try to download the Visual Studio web installer or ISO file from MSDN or the Download Center, and then try the installation again.

If you purchased the DVD from a retail store, you might also be able to download Visual Studio from the store's website, and then use the license key that was provided together with the DVD to activate Visual Studio. Contact the retail store for more information about this process.

Error during a repair

If the error occurs when you try to repair Visual Studio, your installation cache may have become corrupted. To repair the cache, follow these steps:
  1. Close Visual Studio.
  2. Open an elevated command prompt. To do this, click Start, type cmd in the Start search box, right-click cmd.exe in the results list, and then click Run as administrator.
  3. At the command prompt, type cd "C:\ProgramData\Package Cache", and then press Enter.
  4. To clear the .msi and .cab files from the cache, type the following commands at the command prompt, and press Enter after each command:

    Delete /F /S *.msiDelete /F /S *.cab
  5. Try again to repair Visual Studio.

0x800713ec - .NET Framework installation is in progress

This error typically occurs when an installation of the .NET Framework that is separate from Visual Studio is already in progress. Because many components of the Visual Studio installer depend on the .NET Framework, an attempt to install the .NET Framework while Visual Studio is being installed can cause unexpected behavior. To work around this issue, wait for the .NET Framework installer to finish before you install Visual Studio.
More information
If this article does not address the Visual Studio installation issue that you are experiencing, please go to the Visual Studio Setup and Installation forum.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2888277 - Last Review: 09/09/2013 20:14:00 - Revision: 1.0

  • Microsoft Visual Studio 2013 Preview
  • Microsoft Visual Studio 2013 Release Candidate
  • KB2888277