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Call record is missing after you answer the call on a locked Lync Phone Edition device

Symptoms
Consider the following scenario:
  • You sign in to a device that is running Microsoft Lync Phone Edition. The device is not connected to a computer.
  • You lock the device.
  • You answer an incoming call by using the device.
In this scenario, a record of the call is missing from the call logs of the device.
Resolution
To resolve this issue, install one of the following cumulative update:
  • 2889241 Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: October 2013
  • 2889243 Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: October 2013
  • 2889244 Description of the cumulative update for Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 telephones: October 2013
  • 2889246 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: October 2013
Properties

Article ID: 2889645 - Last Review: 10/07/2013 23:01:00 - Revision: 1.0

  • Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
  • Microsoft Lync Phone Edition for Aastra 6721ip and Aastra 6725ip
  • Microsoft Lync Phone Edition for HP 4110 and HP 4120
  • Microsoft Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540
  • kbqfe kbfix kbsurveynew kbexpertisebeginner KB2889645
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