You are currently offline, waiting for your internet to reconnect

Call record is missing after you answer the call on a locked Lync Phone Edition device

Symptoms
Consider the following scenario:
  • You sign in to a device that is running Microsoft Lync Phone Edition. The device is not connected to a computer.
  • You lock the device.
  • You answer an incoming call by using the device.
In this scenario, a record of the call is missing from the call logs of the device.
Resolution
To resolve this issue, install one of the following cumulative update:
  • 2889241 Description of the cumulative update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip: October 2013
  • 2889243 Description of the cumulative update for Lync Phone Edition for HP 4110 and HP 4120: October 2013
  • 2889244 Description of the cumulative update for Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 telephones: October 2013
  • 2889246 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: October 2013
Properties

Article ID: 2889645 - Last Review: 10/07/2013 23:01:00 - Revision: 1.0

Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000, Microsoft Lync Phone Edition for Aastra 6721ip and Aastra 6725ip, Microsoft Lync Phone Edition for HP 4110 and HP 4120, Microsoft Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540

  • kbqfe kbfix kbsurveynew kbexpertisebeginner KB2889645
Feedback