Print Jobs Larger Than 4 MB Do Not Print Completely

This article was previously published under Q289162
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you print a print job that is 4 megabytes (MB) or larger, you receive either no output or just partial output from the printer.
CAUSE
This behavior can occur for jobs larger than 4 MB because the algorithm that the Graphical Display Interface (GDI) uses to determine the scan lines is incorrect. When the GDI uses this algorithm and then attempts to render the print job to the printer, it expects the actual number of scan lines to equal the flawed algorithm's prediction. When these numbers do not match, the GDI discards the print job as corrupted.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 2.
Properties

Article ID: 289162 - Last Review: 10/23/2013 16:26:11 - Revision: 3.2

  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
  • kbnosurvey kbarchive kbbug kbfix kbprint kbwin2000presp2fix KB289162
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