This article was previously published under Q289188
This article has been archived. It is offered "as is" and will no longer be updated.
When you perform a search of a Windows 2000-based computer that does not have any shared folders, working across a Local Area Network (LAN) or Wide Area Network (WAN), the desktop of the Windows 2000-based computer where you are working may stop responding. The following error message appears:
Program Error explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
After you click OK, the computer restarts, and then the following event appears in the Application log of Event Viewer:
Date: date Time: time Type: Information User: user Computer: computer name Source: Winlogon Category: None Event ID: 1002
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 2.