Article ID: 289188 - View products that this article applies to.
This article was previously published under Q289188
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When you perform a search of a Windows 2000-based computer that does not have any shared folders, working across a Local Area Network (LAN) or Wide Area Network (WAN), the desktop of the Windows 2000-based computer where you are working may stop responding. The following error message appears:
After you click OK, the computer restarts, and then the following event appears in the Application log of Event Viewer:
explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
Computer: computer name
Event ID: 1002
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 2.
Article ID: 289188 - Last Review: October 23, 2013 - Revision: 3.2