This article was previously published under Q289200
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When you press CTRL+ALT+DEL immediately after selecting Shutdown or Restart, the shutdown sequence stops and the Winlogon process waits for another CTRL+ALT+DEL or shutdown command before resuming. During this time, the computer appears not to be responding.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.
This problem was first corrected in Windows 2000 Service Pack 2.