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Email messages remain in the Outbox due to Deferred Delivery rule

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Symptoms
When you send an email message, it may remain in the Outbox folder for at least one minute before it is sent.
Cause
This problem can occur if you have a Deferred Delivery rule configured to delay the sending of some or all email messages.
Resolution
Use the following steps to determine if you have a Deferred Delivery rule configured and if so, the criteria configured for the rule.

  • Outlook 2010 or later versions
    1. Click Rules on the Ribbon and then click Manage Rules & Alerts
    2. Select each rule listed on the E-mail Rules tab and then examine the information under Rule description.

      Rules that delay delivery on 'Send' will have "defer delivery by # minutes" in the rule description.

      The screenshot for the step 2

    3. Double-click any rule to examine the criteria specified for the rule.
    4. If needed, click to clear the defer delivery by a number of minutes action.

      This setting is shown enabled in the following figure.

      The screenshot for the step 4

  • Outlook 2007
    1. On the Tools menu click Rules and Alerts.
    2. Select each rule listed on the E-mail Rules tab and then examine the information under Rule description.

      Rules that delay e-mail delivery on 'Send' will have "defer delivery by # minutes" in the rule description.

    3. Double-click any rule to examine the criteria specified for the rule.

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Article ID: 2894412 - Last Review: 01/13/2016 08:51:00 - Revision: 5.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003

  • KB2894412
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