FIX: You are logged on with a temporary profile to a remote desktop session after an unexpected restart of Windows Server 2012

Symptoms
Consider the following scenario:
  • You have a Remote Desktop Session Host (RD Session Host) on a server that's running Windows Server 2012.
  • You start a remote desktop session to the server by using specific user credentials.
  • An unexpected restart occurs on the session host server while you're logged on.
  • After the server restarts, you try to start a remote desktop session to the server by using the same user credentials.

In this scenario, you find that you are logged on with a temporary profile. Additionally, you may experience any of the following symptoms:
  • NTFS errors and warnings such as event ID 140, event ID 50, and event ID 137
  • Delayed write fails for the user profile disk (UPD) virtual hard disk (VHDX) files
  • Lost data after you reconnect

Cause
This problem occurs because the remote desktop profile manager may work incorrectly after the host server restarts. This behavior may occur when the server restarts after losing power. It may also occur when the user logs on again after a Stop error.
Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Rdvvmtransport.dll6.2.9200.1638466,04826-Jul-123:19x86
Sessenv.dll6.2.9200.16731249,3445-Oct-134:04x86
Rdvvmtransport.dll6.2.9200.1638466,04826-Jul-123:19x86
Sessenv.dll6.2.9200.20842249,3445-Oct-133:57x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Rdvvmtransport.dll6.2.9200.1638481,92026-Jul-123:07x64
Sessenv.dll6.2.9200.16731291,3285-Oct-135:42x64
Rdvvmtransport.dll6.2.9200.1638481,92026-Jul-123:07x64
Sessenv.dll6.2.9200.20842291,3285-Oct-134:20x64
Rdvvmtransport.dll6.2.9200.1638466,04826-Jul-123:19x86
Sessenv.dll6.2.9200.16731249,3445-Oct-134:04x86
Rdvvmtransport.dll6.2.9200.1638466,04826-Jul-123:19x86
Sessenv.dll6.2.9200.20842249,3445-Oct-133:57x86
For all supported ARM-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Rdvvmtransport.dll6.2.9200.1638465,02426-Jul-121:30Not Applicable
Sessenv.dll6.2.9200.16731232,9605-Oct-132:47Not Applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameX86_5d9b66b705c560954f19639805e28b32_31bf3856ad364e35_6.2.9200.20842_none_a1f8fc6cd283ed35.manifest
File versionNot Applicable
File size722
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameX86_8af6c589663ddf4b1aa57f926c8ea919_31bf3856ad364e35_6.2.9200.16731_none_3b8ae9ec181c4c61.manifest
File versionNot Applicable
File size722
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.16731_none_dbbc77c4b8e7ea60.manifest
File versionNot Applicable
File size8,375
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.20842_none_dc3c44edd20cbf72.manifest
File versionNot Applicable
File size8,375
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_0be51b492c81c05eec730f9695e46cc8_31bf3856ad364e35_6.2.9200.20842_none_cee5e4a83ac14ccd.manifest
File versionNot Applicable
File size726
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_0c11c39b08f0d219a4760d9055551a38_31bf3856ad364e35_6.2.9200.20842_none_31de99ae9cfcd1d6.manifest
File versionNot Applicable
File size726
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_2ddbc80549379e756cca2af4157267e6_31bf3856ad364e35_6.2.9200.16731_none_de8ef75d23e433d4.manifest
File versionNot Applicable
File size726
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_519af937f07cc3972c1f29698009a751_31bf3856ad364e35_6.2.9200.20842_none_c7836bda48c924ce.manifest
File versionNot Applicable
File size1,094
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_65e21c39aa889f874f1f8a204ddca520_31bf3856ad364e35_6.2.9200.16731_none_10c5022cd0e2a9d7.manifest
File versionNot Applicable
File size1,094
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_dc1f1cad080808274a20dbd41de90d15_31bf3856ad364e35_6.2.9200.16731_none_37e9af56fd36d5d6.manifest
File versionNot Applicable
File size726
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.16731_none_37db134871455b96.manifest
File versionNot Applicable
File size8,379
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.20842_none_385ae0718a6a30a8.manifest
File versionNot Applicable
File size8,379
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameWow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.16731_none_422fbd9aa5a61d91.manifest
File versionNot Applicable
File size5,655
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
File nameWow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.20842_none_42af8ac3becaf2a3.manifest
File versionNot Applicable
File size5,655
Date (UTC)05-Oct-2013
Time (UTC)14:45
PlatformNot Applicable
Additional files for all supported ARM-based versions of Windows 8
File nameArm_42540d348d85177f5efbb1bad3d99691_31bf3856ad364e35_6.2.9200.16731_none_0bdbc97f3e0f9f23.manifest
File versionNot Applicable
File size722
Date (UTC)05-Oct-2013
Time (UTC)14:44
PlatformNot Applicable
File nameArm_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.2.9200.16731_none_dbbeea1cb8e50926.manifest
File versionNot Applicable
File size8,375
Date (UTC)05-Oct-2013
Time (UTC)14:44
PlatformNot Applicable
References
See the terminology Microsoft uses to describe software updates for more information.
Properties

Article ID: 2896328 - Last Review: 11/13/2013 05:25:00 - Revision: 1.0

Windows 8, Windows 8 Enterprise, Windows 8 Pro, Windows Server 2012 Datacenter, Windows Server 2012 Essentials, Windows Server 2012 Standard

  • kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2896328
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