"Click here to view more on Microsoft Exchange" hyperlink is missing in Outlook

Symptoms
When you use Microsoft Outlook 2016 or Outlook 2013 to connect to your Microsoft Exchange Server mailbox, your email folders display only newer items. Additionally, at the bottom of the list of items, the following message and hyperlink are missing:

There are more items in this folder on the server

Click here to view more on Microsoft Exchange



This message is shown in the following figure:

The screenshot for the error


Cause
This issue occurs when the following conditions are true:
  • The Download Preferences setting is configured for Download Headers or Download Headers and Then Full Items.

    The screenshot for Download Preferences setting

  • The Mail to keep offline setting is not set to All.

    The screenshot for Server settings
This is a known limitation in Outlook 2016 and Outlook 2013.
Workaround
To work around this issue, change the Download Preferences setting to Download Full Items. To do this, follow these steps:
  1. Start Outlook.
  2. On the Send/Receive tab, click Download Preferences, and then click Download Full Items.

    Screenshot of Download Preferences
More information
For more information about the Mail to keep offline setting, click the following article number to view the article in the Microsoft Knowledge Base:

2733062 Only a subset of your Exchage mailbox items are synchronized in Otlook 2016 or 2013

Properties

Article ID: 2898376 - Last Review: 01/13/2016 08:43:00 - Revision: 7.0

Outlook 2016, Microsoft Outlook 2013

  • KB2898376
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