Article ID: 290367 - View products that this article applies to.
This article was previously published under Q290367
This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Office 2000 version of this article, see 200116
For a Microsoft Office 97 version of this article, see 178565
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
This article contains troubleshooting steps that you can use if error messages appear when you run the Setup program or any Microsoft Office XP program on a computer that is running Microsoft Windows NT 4.0.
Start in Standard Video Graphics Adapter (VGA) ModeStart your computer using VGA mode, especially if the display is distorted or if unreadable text appears on the screen. By default, the Windows NT boot loader menu offers options that allow you to start the computer normally or in VGA mode. To use the standard VGA driver, select the VGA Mode option.
If starting the computer in VGA mode corrects the problem, contact the display adapter's manufacturer for information about obtaining an updated Windows NT video driver.
Obtain the Latest Service PackService packs contain Windows NT updates. Service packs keep the product current and extend and update your computer's functionality. Service packs include updates, system administration tools, drivers, and additional components. All of these files are conveniently bundled for easy downloading. Service packs are cumulative; each new service pack contains all the fixes that are contained in service packs released earlier, as well as any new fixes.
NOTE: On a Windows NT 4.0 system, Service Pack 6 or later is required for Office XP.
For additional information about obtaining the latest service pack, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
Verify the PermissionsMake sure that the correct permissions are set for your account. To determine whether you have the correct permissions to run and use the Office program you are having problems with, log on to the computer as an administrator. When you log on to Windows NT as an administrator, you have full read/write permission to all folders and files on the computer. If the problem does not occur after you log on as an administrator, verify the permissions of your logon account.
Close Unnecessary Memory-Resident ProgramsPrograms that run in the background in memory are called terminate-and-stay-resident programs (TSRs). For example, these programs may be virus protection software, utility programs, print manager programs, or screen savers. To determine whether a terminate-and-stay-resident program is running, follow these steps:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To see what programs are loaded via the registry, follow these steps:
Check the TEMP and TMP Environment VariablesAn invalid TEMP or TMP environment variable can cause errors with Office programs. Make sure your temporary folders are correctly set up. To do this, follow these steps:
Temporarily Disable the NetworkIf you do not require network access to run or install the Office programs, temporarily disable the drivers that allow you to use the network. This troubleshooting step prevents the system from loading the drivers that are required to use the network when you restart the computer. Disabling the network drivers may reduce or eliminate system conflicts. To do this, follow these steps:
If disabling network access resolves the problem, follow these steps:
Article ID: 290367 - Last Review: February 27, 2014 - Revision: 1.3