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"The server specified could not be reached" error when you try to connect through Release Management Client

Symptoms
You try to connect to a computer that's running Release Management Server for Team Foundation Server 2013 by using Release Management Client for Visual Studio 2013. However, you receive an error message that resembles the following:

The server specified could not be reached

Additionally, when you try to connect to the server that's running Release Management Server from the Release Management web client, you receive an error message that resembles the following:

Forbidden 403

When this issue occurs, a MissingSatelliteAssemblyException warning from the Release Management service is logged in Event Viewer on the server that's running Release Management Server. The details of the warning resemble the following:

Application information:
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files (x86)\Microsoft Visual Studio 12.0\Release Management\services\
 
Process information:
    Process ID: 2888
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
    Exception type: MissingSatelliteAssemblyException
    Exception message: The satellite assembly named "Microsoft.VisualStudio.ProductKeyDialog.resources.dll, Version=12.0.0.0, PublicKeyToken=b03f5f7f11d5a3a" for fallback culture "en" either could not be found or could not be loaded. This is generally a setup problem. Please consider reinstalling or repairing the application.


Resolution
To resolve this issue, follow these steps:
  1. Download and install the Microsoft Visual Studio 2013 Shell (Isolated) Redistributable Package:

  2. Recycle the Release Management Application pool in Internet Information Services (IIS).
  3. Restart the Release Management Monitor Service.
Properties

Article ID: 2907777 - Last Review: 11/13/2013 14:23:00 - Revision: 1.0

Release Management Client for Visual Studio 2013, Release Management for Visual Studio 2013, Release Management Server for Team Foundation Server 2013

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