Article ID: 290800 - View products that this article applies to.
This article was previously published under Q290800
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You send a custom mail message form over the Internet using an Internet Service Provider (ISP), or an Internet Mail Service on a Microsoft Exchange Server computer, but the custom form is not preserved when the recipient receives it.
Outlook custom forms are stored in a rich text format (RTF), so if the item encounters anything during the transmission process that does not support RTF, the form definition is lost.
NOTE: This requirement is not related to the format of the mail message. This applies to custom mail message forms where the body of the message is formatted for plain text, Microsoft Outlook Rich Text, or HyperText Markup Language (HTML).
To send forms over the Internet, you must enable the Send form definition with item option in the form. Even if you publish the form in two separate organizations and choose to not send the form definition with the item, the message class field is stripped, and therefore, the message opens as a standard mail message when it is received. For additional information about message class fields, click the article number below to view the article in the Microsoft Knowledge Base:
290659In addition to enabling the Send form definition with item option, also take the following information into account:
(https://support.microsoft.com/kb/290659/EN-US/ )OL2002: How to Update Existing Items to Use a New Custom Form
For additional information about how message formats may be affected when sent over the Internet, click the article number below to view the article in the Microsoft Knowledge Base:
290809For additional information about available resources and answersto commonly asked questions about Microsoft Outlook solutions, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/290809/EN-US/ )OL2002: How Message Formats Affect Internet Mail
(https://support.microsoft.com/kb/287530/EN-US/ )OL2002: Questions About Custom Forms and Outlook Solutions