Office Outlook 2010 keyboard shortcuts fail to respond after switching to the next or previous message when the Microsoft Dynamics CRM 2011 add-in is configured

Symptoms
After using the Office Outlook 2010 keyboard shortcuts to navigate to the next or previous e-mail message, additional keyboard shortcuts will fail to respond. This issue only occurs when the Microsoft Dynamics CRM 2011 add-in has been enabled and configured. 
Cause
Microsoft has confirmed that this is a known issue.
Resolution
This issue will be addressed in the next major release of Microsoft Dynamics CRM.
More information
To work around this issue:

1. Add the Previous Item and Next Item to the Quick Access Toolbar in Outlook using the steps in this article:

Customize the Quick Access Toolbar

2. When hitting the Alt key, you can see the keyboard shortcut that corresponds to the Previous or Next Item. Note: This will depend on how many items that exist in the Quick Access Bar
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2909813 - Last Review: 07/27/2015 13:13:00 - Revision: 2.0

Microsoft Dynamics CRM 2011

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