Article ID: 291156 - View products that this article applies to.
This article was previously published under Q291156
For a Microsoft Word 2000 version of this article, see 212347
For a Microsoft Word 97 version of this article, see 122379
When you work over a network and you save a document in Microsoft Word, you may receive the following error message:
In this message, File name.doc is the name of the document that you are trying to save.
There has been a network or file permission error. The network connection may be lost.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
For additional information about similar error messages, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/291178/ )WD: Error messages when you attempt to save a file, or Word stops responding
(https://support.microsoft.com/kb/305323/ )WD: "Network or file permission error" when you try to save a Word document on Novell NetWare server
To work around this problem, use one of the following methods.
Method 1: Save the File to Your Local DiskIf you cannot save the file to a network drive or share, try to save the file to your local disk. To do this, follow these steps:
Method 2: Use a UNC Path in the Save Dialog BoxIf you cannot save the file to a network drive or share as usual, try to save the file by using the UNC (Universal Naming Convention) path. To do this, follow these steps:
Method 3: Use a Mapped DriveIf you cannot save the file to a network drive or share as usual, try to save the file by using a mapped drive. To do this, follow these steps:
Method 4: Try to Save the File at a Later TimeIf the problem only occurs during certain times of the day, the cause may be excessive network traffic. Networks have physical limitations on the number of connections and the amount of data that can be transferred. If these limits are exceeded, you may receive the error message in the "Symptoms" section of this article when you try to save a file to a share. In this case, you can try to save the file at a later time.
For additional information about how to troubleshoot network issues, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/308007/ )Troubleshooting Home Networking in Windows XP
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 291156 - Last Review: July 11, 2012 - Revision: 2.0