This article was previously published under Q291226
This article has been archived. It is offered "as is" and will no longer be updated.
When you use Detect and Repair on a multiple-user computer that is running Microsoft Office 2000, an invalid Microsoft Outlook icon may be installed on the desktop of the other users that do not have Office 2000 installed.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------------- 13-Mar-2001 20:10 3,584 NoDesktopOutlookIcon.mst
To work around this problem, have each user delete the Outlook shortcut that was installed on their desktop.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
If you double-click the invalid Outlook shortcut, one of the following situations can occur:
The following error message is received:
Cannot start Microsoft Outlook. A program error occurred. Quit Outlook and Microsoft Windows and then start again.
The My Computer dialog box may open.
The user may inadvertently use the incorrect mail client.