Error message when you make a video call by using Lync for Mac 2011 in a MacBook Air laptop

Symptoms
Assume that you install Microsoft Lync for Mac 2011 in a MacBook Air laptop. You try to make a video call by using Lync for Mac 2011. In this situation, you receive the following error message:
Your webcam is not available. Make sure that your webcam is correctly configured and is not being used by another application. Then start the call again.

Cause
This issue occurs because the new FaceTime camera in a MacBook Air laptop does not support the SequenceGrabber API. Therefore, the camera does not work in Lync for Mac 2011.
Resolution
To resolve this issue, install the following cumulative update:
2909662 Description of the Microsoft Lync for Mac 2011 14.0.7 update
More information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. 
Properties

Article ID: 2913465 - Last Review: 12/12/2013 18:00:00 - Revision: 1.0

Microsoft Lync for Mac 2011

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