Users can't open documents on a network file share by using Outlook on the web in Exchange Server or Exchange Online

PROBLEM
Users in an on-premises Exchange Server or Exchange Online environment can't use Outlook on the web (formerly known as Outlook Web App [OWA]) to open a shared document that resides on a network drive. When a user opens an email message in Outlook on the web and then clicks the link to the shared document, the document doesn't open.
CAUSE
This behavior is by design. In Exchange Server and in Exchange Online in Office 365, you can't use Outlook on the web to access shared files through a Universal Naming Convention (UNC) path. 
SOLUTION
Do one of the following:
  • In Outlook on the web, right-click the link in the email message, and then click the option to download the file to your local computer. 
  • Use Outlook to view the email message, and then open the file directly through the link. 
MORE INFORMATION
Still need help? Go to the Office 365 Community website or the Exchange TechNet Forums.
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Article ID: 2918627 - Last Review: 10/01/2015 06:29:00 - Revision: 4.0

Microsoft Exchange Online, Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

  • o365e o365m o365p o365022013 o365 o365a KB2918627
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