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Exchange RPC Client Access service freezes when you open an attached file in Outlook Online mode in Exchange Server 2010

Symptoms
Microsoft Outlook does not receive a response from Microsoft Exchange RPC Client Access service (MSExchangeRPC) for about 10 seconds. This issue may occur when the attached file has corruption. Additionally, you may receive event ID 4999 that contains the following description information: 

Watson report about to be sent for process id: Process ID, with parameters: E12, Type, Version Number, M.E.RpcClientAccess.Service, M.E.Data.Storage, M.E.D.S.MapiAttachmentProvider.OpenAttachment, System.InvalidOperationException, XXXX, Version Number, ErrorReportingEnabled:

Resolution
To resolve this issue, install the following update rollup:
2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
Cause
This issue occurs because an InvalidOperationException exception is thrown in the MapiAttachmentProvider.OpenAttachment() function. Then, Windows Error Reporting (WER) starts to work on the exception. Therefore, MSExchangeRPC freezes for about 10 seconds until WER returns control.

For more information about Windows Error Reporting, go to the following Microsoft websites:For more information about Windows Error Reporting, Problem Reports, and Solutions Feature in Windows 7 and Windows Server 2008 R2, go to the following Microsoft website:
Properties

Article ID: 2924592 - Last Review: 05/27/2014 19:52:00 - Revision: 1.0

Microsoft Exchange Server 2010 Service Pack 3

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB2924592
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