RPC Client Access service stops when you select an inactive search folder in Outlook 2007 in an Exchange Server 2010 SP3 environment

Assume that you are running Microsoft Office Outlook 2007 in a Microsoft Exchange Server 2010 Service Pack 3 (SP3) environment. You select an inactive search folder in Outlook 2007, such as the Unread Mail search folder. In this situation, the RPC Client Access service may stop unexpectedly. Additionally, the following event is logged in the Application log:

Faulting application name: Microsoft.Exchange.RpcClientAccess.Service.exe, version: XX.X.XXX.X, time stamp: 0x5110a3ce
Faulting module name: KERNELBASE.dll, version: X.X.XXXX.XXXXX, time stamp: 0x4e21213c
Exception code: 0xe053534f
Fault offset: 0x000000000000cacd
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

This issue occurs because the search restrictions in Outlook 2007 search folders are processed by a recursive function. Then, a stack overflow occurs. Therefore, the Microsoft.Exchange.RpcClientAccess.Service.exe process stops.
To resolve this issue, install the following update rollup:
2917508 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 2924971 - Last Review: 03/10/2016 09:16:00 - Revision: 2.0

Microsoft Exchange Server 2010 Service Pack 3

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