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Can't sign in or see contact pictures in Lync for Mac 2011 when system time zone is set to UTC+8 or an earlier time zone

Symptoms
Assume that you set the system time zone of a device to UTC+8 or an earlier time zone such as UTC+9. In this situation, you cannot sign in to Microsoft Lync for Mac 2011 on the device. Additionally, if the device is deployed in an on-premises Lync Server 2010 or Lync Server 2013 environment, you may encounter the following issues:
  • The contact pictures that are stored in Active Directory Domain Service (AD DS) are not displayed in Lync for Mac 2011.
  • Your contact information in Address Book file is not synchronized to Lync Server 2010 or Lync Server 2013.
Cause
These issues occur because Lync for Mac 2011 calculates the expiration time of a web ticket based on an incorrect time zone. Therefore, when Lync for Mac 2011 tries to use the web ticket, the ticket is expired.
Resolution
To resolve these issues, install the following hotfix:
2926055 Description of the Microsoft Lync for Mac 2011 14.0.7 hotfix
Properties

Article ID: 2927775 - Last Review: 01/29/2014 17:57:00 - Revision: 1.0

  • Microsoft Lync for Mac 2011
  • kbqfe kbfix kbsurveynew kbexpertisebeginner KB2927775
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