Names are not resolved as expected when the name cache is full in Outlook 2002 and Outlook 2003

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Symptoms
When you have 1,000 names in the name cache (the maximum that Microsoft Outlook allows), and you start Outlook, there is a noticeable delay in displaying the drop-down list when you type a name from the cache.
Cause
This behavior occurs because Outlook loads the cache on startup.
Workaround
To work around this behavior, either turn off the AutoComplete feature or delete some names from the cache.

To turn off AutoComplete:
  1. On the Tools menu, click Options.
  2. In the Options dialog box, click Email Options, and then click Advanced E-mail Options.
  3. In the When sending a message group, click to clear the Automatic name checking check box.
To delete names from the cache:
  1. In the Inbox folder, click New, and then, in the To box, type the first several letters of a recipient's name.
  2. When the drop-down list appears, select names to delete, and then press DELETE.
  3. Quit and then restart Outlook.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
ol2002 ol2003
Properties

Article ID: 292928 - Last Review: 01/12/2015 17:55:24 - Revision: 3.0

  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • kbnosurvey kbarchive kbexpertisebeginner kbtshoot kberrmsg kbstartprogram kbprb kbpending KB292928
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