Article ID: 2929489 - View products that this article applies to.
Assume that you perform a push button refresh by using the Refresh your PC without affecting your files Windows recovery option on a touch device that has Windows 8.1 installed. When you try to log on the computer at the Windows welcome screen, the on-screen touch keyboard is mostly disabled. After log on , the on-screen touch keyboard works as expected. You have to use a physical keyboard to log on the computer.
This issue occurs because the refresh process does not save and restore the on-screen touch keyboard configuration correctly for the welcome screen environment on some computers.
Windows 8.1 March 2014 update rollup 2928680 and Windows 8.1 spring 2014 update 2919355 contains an update that prevents this issue. These two updates cannot resolve this issue if the computer is refreshed, but prevents this issue if the computer is not refreshed. For more information about how to obtain update 2919355 or 2928680, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/2919355/ )Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
(https://support.microsoft.com/kb/2928680/ )Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: March 2014
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If you experience this issue after a refresh, you can follow these steps to repair the missing data and conjunction with the installed updates to prevent this issue. To repair the Windows welcome screen environment, follow these steps:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2929489 - Last Review: April 8, 2014 - Revision: 1.0