Article ID: 293038 - View products that this article applies to.
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When you forward an e-mail message, the message may not be sent. The message may remain in your Outbox folder.
This problem may occur if:
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/307841/EN-US/ )OFFXP: How to Obtain the Latest Office XP Service Pack
To work around this problem, use either of the following methods.
Method 1: Clear the "In folders other than the Inbox, save replies with original message" Check BoxTo clear the In folders other than the Inbox, save replies with original message check box:
Method 2: Force a Send and Receive ActionIf you must have the In folders other than the Inbox, save replies with original message check box selected, clear the Outbox by forcing a send and receive action. Set Outlook to synchronize send and receive messages with the server every five minutes:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).