Business Desk Does Not Work with MSXML 3.0

This article was previously published under Q293363
This article has been archived. It is offered "as is" and will no longer be updated.
When you install Microsoft XML (MSXML) 3.0 in Replace mode, the Commerce Server Business Desk does not work properly.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Size    File name        --------------------------------------------   15-Mar-2001  17:59  68,415   02-Mar-2001  18:52  32,333  Segviewer.asp				
To install this hotfix, make sure that you copy the file to the C:\Program Files\Microsoft Commerce Server\Widgets\editHTC folder, and copy the Segviewer.asp file to C:\Inetpub\Wwwroot\Blankbizdesk\segviewer folder
To work around this problem, do one of the following:
  • Install MSXML 3.0 in side-by-side mode.
    Replace the following code:
    m_xmlDataDoc.transformNodeToObject m_xmlSortDoc, m_xmlData 						
Microsoft has confirmed that this is a problem in Microsoft Commerce Server 2000. This problem was first corrected in Commerce Server 2000 Service Pack 1.Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Article ID: 293363 - Last Review: 02/27/2014 21:08:01 - Revision: 2.7

Microsoft Commerce Server 2002 Standard Edition, Microsoft Visual Studio 6.0 Enterprise Edition, Microsoft Commerce Server 2000 Standard Edition

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