Embedded images in Rich Text emails are not handled correctly by the Email Router or Server-Side Sync in Microsoft Dynamics CRM

Symptoms
Embedded images in Rich Text emails are not handled correctly by the Email Router or Server-Side Synchronization in Microsoft Dynamics CRM.
Cause
This occurs because Dynamics CRM requires a unique content ID that is not used with Rich Text emails. When the Email Router or Server-Side Synchronization asks for this unique content ID to convert the text to HTML, the value is blank and the image cannot be associated back to CRM. 
More information
This is currently by design.
Properties

Article ID: 2934043 - Last Review: 05/09/2016 13:02:00 - Revision: 3.0

Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2016

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