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Event ID 1000 and 7031 when you cannot connect to mailboxes in an Exchange Server 2010 environment

Symptoms
The Microsoft Exchange Information Store service (Store.exe) crashes. Then, a failover between database availability group (DAG) members occurs. When this issue occurs, you cannot connect to your mailbox.
Resolution
To resolve this issue, install the following update rollup:
2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information

Event information

Event ID 1000 and 7031 that resemble the following are generated in the Application log:

Time:     Data & Time
ID:       1000
Level:    Error
Source: Application Error
Machine:  Machine
Message:  Faulting application name: store.exe, version: version, time stamp: time stamp
Faulting module name: store.exe, version: version, time stamp: time stamp
Exception code: 0xc0000005
Fault offset: Fault offset
Faulting process id: 0x21b0
Faulting application start time: start time
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Report Id: Report Id
Faulting package full name:
Faulting package-relative application ID:


Time:     Data & Time
ID:       7031
Level:    Error
Source: Service Control Manager
Machine:  Machine
Message:  The Microsoft Exchange-Informationsspeicher service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Service restart.


Properties

Article ID: 2934091 - Last Review: 03/11/2016 13:08:00 - Revision: 2.0

Microsoft Exchange Server 2010 Service Pack 3

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