Troubleshooting Azure Multi-Factor Authentication issues

INTRODUCTION
This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.
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ScenarioContent
You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication2834956
"Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor Authentication2909939
Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes2834954
"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication 2834968
"Account verification system is having trouble" error message when you try to sign in by using a work or school account 2834966
Can't sign in to an Office app by using a work or school account 2834958

You can't sign in to Office 365, Azure, or Intune
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Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.
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Article ID: 2937344 - Last Review: 05/19/2016 06:28:00 - Revision: 11.0

Microsoft Azure Cloud Services, Microsoft Azure Active Directory, Microsoft Office 365, Microsoft Intune, CRM Online via Office 365 E Plans, Microsoft Azure Recovery Services, Office 365 Identity Management

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