Article ID: 2937628 - View products that this article applies to.
Assume that a client application uses Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) version 1.2.1 to connect to a Microsoft Exchange Server 2010, Exchange Server 2007 or Exchange Server 2003 server, and the version of Exchange MAPI/CDO update is 126.96.36.19909 or an earlier version. When a network event occurs, the client cannot connect to the server to sync email items.
This issue occurs because connection handle leaks occur on the client for each network event so that MAPI sessions are not actually closed and they keep connecting to the server. When the number of MAPI sessions reaches the limit of the server, new connections cannot be built.
To resolve this issue, download and then install Exchange MAPI/CDO 1.2.1 March 2014 Update from the following Microsoft website:
Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 March 2014 UpdateNote The version of this update is 6.5.8353.0.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to use MFCMAPI to create a MAPI profile to connect to Exchange 2010, go to the following Microsoft website:
How to use MFCMAPI to create a MAPI profile to connect to Exchange 2010For more information about Exchange MAPI/CDO update (version: 188.8.131.5209), go to the following Microsoft website:
Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
Article ID: 2937628 - Last Review: November 11, 2014 - Revision: 2.0