Support for Linux and open source technology in Azure

Summary
This article describes the support policies for Endorsed Linux distributions and open source technologies in Azure.
More information

Linux in Azure

Our endorsed Linux distributions are created and published by our Linux partners for use in Azure environments.
  • Customers are welcome to bring their own distributions of Linux into Azure, but we encourage them to use an Endorsed Linux distribution, as they are maintained by some of the most well-known Linux vendors in the world.
  • Each Linux vendor may offer a different service level agreement for responding to cases outside of Microsoft control.
  • Linux vendors may limit support to only those versions of their distribution that have not reached end of life. The vendor may require an upgrade to the customer’s current distribution. For more information, see the applicable vendor sites.

Linux Support Matrix

Linux distributionMicrosoft Support policyPartner Customer resources
Bring your own Linux image to AzureMicrosoft support will assist with Azure platform or services and may offer guidance for issues within Linux.

A support plan is required to engage Microsoft support. Please see our documentation for more details.
Not availableDocumentation for custom Linux images: Microsoft Azure: Virtual Machines
Red Hat Enterprise Linux A support plan is required to engage Microsoft support. Please see our documentation for more details.

Red Hat - Microsoft Azure Certified Cloud Provider Support Policies are

https://access.redhat.com/articles/2041273
Red HatMicrosoft and Red Hat partner to offer an integrated support experience as described here. To take advantage of this agreement, customers must have support agreements with both companies. For details about creating a Red Hat image for Azure, see our cloud access documentation.

Customers are welcome to bring their own RHEL image into Azure or to use one of the Marketplace images available.
Oracle Enterprise Linux (Marketplace listed distributions)A support plan is required to engage Microsoft support. Please see our documentation for more details.OracleOracle Linux users must have an active Oracle license. Support for this image may require the customer to engage Oracle directly.

Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM
Canonical Ubuntu Linux (Marketplace listed distributions)A support plan is required to engage Microsoft support. Please see our documentation for more details.Canonicalhttps://wiki.ubuntu.com/Releases

http://www.ubuntu.com/info/release-end-of-life
SuSE Linux Enterprise Server (Marketplace listed distributions)A support plan is required to engage Microsoft support. Please see our documentation for more details.SuSESuSE has 2 different types of images in Azure: Standard and Premium.

Standard images

Microsoft will assist with Linux issues, but this image does not include additional support from SuSE.Premium images
Microsoft support will assist with Linux issues and may engage SuSE for additional help, as this image carries break/fix support from SuSE. Support is available 24 hours a day, 7 days a week and is in English only.

Conversions from standard images to premium images is not supported.

Novell Support: Product Support Lifecycle
CentOS by OpenLogic (Marketplace listed distributions)A support plan is required to engage Microsoft support. Please see our documentation for more details.OpenLogichttp://wiki.centos.org/About/Product
Debian (Marketplace listed distributions)A support plan is required to engage Microsoft support. Please see our documentation for more details.Credativhttps://azure.microsoft.com/en-us/blog/debian-images-now-available-on-azure/
CoreOSA support plan is required to engage Microsoft support. Please see our documentation for more details.CoreOShttps://coreos.com/docs/running-coreos/cloud-providers/azure/

Linux support scope

Building on the “bring your own Linux” support features described above, Microsoft offers additional Linux support for endorsed Linux distributions in Azure. The support described below is 24x7 and available in English. Unless covered in the open source technology support scope that follows, the customer should work with our Linux partners or software vendors directly for scenarios that are not supported by Microsoft. For example: application development, troubleshooting custom applications, and custom code. Additionally, Microsoft Support will not offer assistance in the design, architecture, or deployment of applications or solutions on Azure.
Installation and configuration
Microsoft will help with installation and configuration of supported Linux distributions on the Azure platform and services. In certain cases, the Linux partner may have to be contacted by the customer to continue troubleshooting some issues.
Performance and networking
Microsoft will provide recommendations that apply to the Azure platform and services. For certain troubleshooting and performance tuning, the customer should directly contact the vendor of the supported Linux distribution. If help is needed to isolate the cause, the customer or the vendor can start a troubleshooting session with Microsoft.
Security
Scenarios related to security are not covered.

Open source technology support

Microsoft will also offer support for specific open source technologies. This list of supported open source technologies and support scope is subject to change. Support will be available only in English during U.S. business hours.

Supported open source technologies

  • Languages: PHP, Java, Python, Node.JS
  • Database: MySQL
  • Web and application servers: Apache, Tomcat
  • Frameworks: WordPress

Open source technology support scope

Microsoft will provide assistance with supported open source technologies. Be aware that customers who request support with design guidance or development assistance may be directed to forums or community support. Microsoft support covers the following:
  • Issues that are encountered during installation or configuration.
  • Deployment errors that are encountered when customers try to deploy applications to the Azure platform and services.
  • Runtime errors when customers use the Azure platform and services.
  • Performance issues with applications that were built using the supported open source technologies on the Azure platform and services.
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Article ID: 2941892 - Last Review: 04/14/2016 09:49:00 - Revision: 11.0

Microsoft Azure Cloud Services

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